Morale Guarantee & Refund Policy (SL&A)

At Corpolicious, we engineer pastries for executive indulgence. If your delivery fails to meet our published quality benchmarks, we enforce a strict resolution policy.

You are entitled to an immediate replacement batch or full refund under the following verified conditions:

• Compromised Transit: The delivery box was structurally crushed or tampered with in transit.
• Order Inaccuracy: The delivered items do not match your approved Portfolio requisition.
• Quality Failure: The waffle is burnt or significantly defective upon arrival.

Because our products are hot and perishable, incidents must be reported promptly:

1. File an audit claim within 45 minutes of delivery handover.
2. Submit photographic evidence of the affected item and packaging to hey@corpolicious.com or our direct customer support desk.
3. Include your Order Reference ID (e.g., #CPLS-XXXX).

Complaints involving a suspected foreign object, allergic reaction, undisclosed allergen, or other health/safety concern are handled outside the standard 45-minute claim window and standard resolution path. Report these immediately to hey@corpolicious.com with the subject line "URGENT — Food Safety," including the Order Reference ID and photographic evidence where possible. These claims are prioritized and may involve additional follow-up.

Refunds or returns cannot be processed for:

• Requisitions where an incorrect delivery address or unreachable phone number caused courier delay.
• Minor temperature loss due to customer delays in receiving the box from building reception.
• Change-of-mind cancellations once dough has entered the commercial iron.

• Approved Cash on Delivery Refunds: Transferred directly to your designated Raast ID or bank account within 24 business hours.
• Digital Raast Payments: Re-credited to the originating bank account within 1 to 2 business days.

Refund and claim inquiries: hey@corpolicious.com.